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Right Start Reviews

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  • Customer Service???



    I ordered a Bob Stroller on 1/16/09, received a call on 1/19/09 to confirm my order because it exceeded a certain dollar amount. It is now more than two weeks since I ordered the product and I have not received a shipping confirmation nor a status. I tried calling your customer service at around 8:30am Pacific Time. I was on hold for probably about 30 minutes before it forced me to leave a voicemail. At the same time I was trying to use your chat feature, but was eventually forced out of this as well after 30 minutes. Do you have customer service for your online orders? I'm... More...
    (Parenting, Nannies, Babies, Family)
  • Horrible Customer Service



    I ordered a Bob stroller 1/16/09 (more than two weeks ago) online. I received a phone call 1/19/09 to confirm my order because apparently they do that when an order exceeds a certain dollar amount. To this day (2/2/09) I have not received a shipping confirmation nor have I seen a charge to my credit card. I called their customer service this morning and was in their queue for 30 minutes before it forced me to leave a voicemail. While on hold, I decided to use their chat feature. Again, I was in the queue for 30 minutes before it kicked me out. (I was #1 in the chat queue about 28... More...
    (Parenting, Nannies, Babies, Family)
    daystolze's Picture   daystolze    1 Comments   Comments
  • Right Start gives WRONG impression



    My husband and I ordered the Graco Snugride carseat for infants in Platinum because consumer reports said it was great and very safe, highest rank, etc. and because it looked WHITE in the images online and in the catalog we were thrilled as we wanted something funky and unusual, spacey looking. Not wanting the usual green or pink or blue or black (why oh why do carseats have to be so UGLY???). So we ordered and received the item and it is not white, it's not even cream it's almost brown - ugly to be sure. So I called to ask if they could exchange it, there is no right start... More...
    (Parenting, Nannies, Babies, Family)
    babyonboard's Picture   babyonboard    0 Comments   Comments


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